← QuickDiary

Terms of Service

Last updated: 2 September 2026

These are the terms that apply when you subscribe to QuickDiary ("we", "us"). By subscribing, you agree to them. They're written to be read, not to catch you out — if anything's unclear, email hello@quickdiary.co.uk.

1. The service

QuickDiary answers phone calls that you forward to it, speaks to your callers using the greeting you've approved, books appointments into a diary we run for you, shows those bookings in your phone's calendar, texts you a daily summary, and — if you've switched it on — sends your customers a short text asking for a review after a job. Calls answered by the service are recorded and transcribed in order to make the booking and keep a record of it for you.

2. Price and billing

• Your subscription is billed monthly in advance by Stripe at the price shown when you signed up.
• The standard price is £99/month (Standard plan). From time to time we run a lower promotional price for new subscribers — if you sign up during one of these windows, that price is locked for as long as your subscription remains continuously active. If a subscription is cancelled and later restarted, the then-current price applies.
• You can cancel any time. There's no minimum term. Cancellation takes effect at the end of the current billing period, and no further payments are taken.

3. Fair use and overage

Your subscription includes 200 minutes of agent talk time per month on the Standard plan, or 500 minutes on the Busy plan. If you go over, it's billed automatically at £1 per minute — but never as a surprise: you'll get an email at least 3 days before your renewal date if you're on track to go over, and any overage charge only happens after your current billing period has closed, so the warning always arrives first.

4. Setting up, and what we need from you

• We aim to have your service set up within 30 minutes of your order during normal waking hours, and we'll email you everything you need. Going live then depends on you setting call forwarding on your own phone, which stays entirely under your control.
• You confirm you're entitled to use the phone number you forward to us, and that the greeting you provide is accurate and lawful.
• If you switch on review requests, you confirm you have your customers' agreement to receive texts from your business, and that you'll only give us numbers on that basis. Every review text includes a way to opt out, and we honour opt-outs immediately.
• You'll use the service lawfully and won't use it to mislead callers.

5. Availability

We run QuickDiary with reasonable skill and care, but it depends on phone networks and third-party providers (such as Telnyx, OpenAI and Stripe), and no phone service is perfect. We don't guarantee that every call will be answered or every booking captured, and short interruptions can happen — for example during maintenance or a provider outage.

6. Liability

If we get something wrong, our total liability to you is limited to the subscription fees you've paid us in the three months before the issue. We're not liable for indirect losses — for example lost profits from a missed booking. Nothing in these terms limits liability that can't be limited under UK law.

7. Ending the service

You can cancel any time through your billing portal or by emailing us. We can suspend or end a subscription that breaks these terms — particularly section 4 — or that's used unlawfully, and we'll tell you why if we do.

8. Your information

How we handle personal information — yours and your callers' — is set out in our Privacy Policy, which forms part of these terms.

9. Changes and law

If we change these terms, we'll update this page and tell subscribers by email; changes won't remove a locked-in promotional price while your subscription stays active. These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.